Frequently asked questions about Jelly Pills

We answer the most common questions about Jelly Pills, our gummy supplements, how to take them, shipping, returns and how you can get in touch with us.

What is Jelly Pills?

Jelly Pills is a brand of food supplements in gummy format. Its catalogue is organised into ranges such as Sports, Beauty, Health, Essentials, Superfoods, Kids and Packs, with products designed to support routines for wellbeing, rest, energy, digestion, beauty, immune defences, focus or sport.

Why choose the gummy format?

The gummy format is designed to make daily intake easier than capsules, tablets or powders. You chew it, it needs no water and it fits more easily into your routine. The main advantage is convenience, not that it replaces a balanced diet.

Do the gummies contain added sugar?

No. Jelly Pills gummies are formulated with no added sugar, a practical option for adding supplements to your daily routine without turning to capsules, tablets or powders.

Are they medicines?

No. Jelly Pills products are food supplements. They are intended to complement your diet and support wellbeing habits, but they do not prevent, treat or cure any disease.

Where are the products made?

You can check the manufacturing and quality control information on the label and on each product page, as it may vary from one product to another. If you need a specific detail about origin, batch or certifications, write to us and we will look into your case.

How do I know which Jelly Pills to choose?

The easiest way is to start from the goal you want to work on: rest, energy, skin, hair and nails, digestion, focus, sports performance, immune system or children's wellbeing. Jelly Pills organises its catalogue by ranges and goals so you can choose according to the main need in your routine.

What is the difference between the ranges?

Sports brings together products related to performance and training. Beauty focuses on skin, hair, nails and tanning. Health includes general wellbeing products for digestion, rest, energy, the immune system or cardiovascular health. Essentials includes vitamins, minerals and basic nutrients. Superfoods brings together actives such as ashwagandha, turmeric, ginger, apple cider vinegar and other functional ingredients. Kids includes formulas designed for children. Packs combines several products for a more complete routine.

What are packs?

Packs are combinations of several Jelly Pills products designed to cover a specific routine or make buying them together easier. They can group products for rest, digestion, energy, sport, beauty, family wellbeing or children's routines, depending on the packs available at any given time.

Can I combine several products?

It depends on the products you want to combine. Some routines can include more than one product, but it is worth checking the ingredients, daily dose and any repeated actives. If you take medication, have a medical condition, are pregnant or have questions about a specific combination, consult a healthcare professional first.

Is there a quiz to find out what I need?

Yes, we have a quiz to guide your choice based on your main goal. It is an initial aid to help you decide where to start, but it does not replace personalised healthcare advice.

What ingredients do the products contain?

Jelly Pills works with different active ingredients depending on the product: vitamins, minerals, probiotics, adaptogens, omega-3, collagen, melatonin, magnesium, turmeric, ginger, apple cider vinegar, echinacea and other actives in the catalogue. As each product has its own formula, always check the specific composition on the product page before buying.

Are the products vegan?

It depends on each product. If you are looking for vegan supplements, check the page for that specific product and its label before buying, as not all formulas necessarily share the same characteristics.

Do they contain allergens?

It depends on each product. Before taking a supplement, check the product page, the label and any specific warnings about allergens or possible traces. If you have significant allergies, write to us or consult a healthcare professional before buying.

Do they contain gluten or lactose?

It depends on the product. Some products may state specific characteristics such as gluten-free or lactose-free. Always check the page and label of the product you want to buy to confirm.

Can I take them if I am on medication?

If you take medication, have a diagnosed illness or are following a treatment, consult a healthcare professional before taking any supplement. This applies especially if the product contains actives such as melatonin, adaptogens, minerals, vitamins at specific doses or other functional ingredients.

How many gummies should I take a day?

The dose depends on each product. Always check the directions on the product page and on the packaging of the product you are going to take, and do not exceed the recommended daily amount.

When is the best time to take them?

It depends on the goal and the formula. Some products work better in the morning, others at night and others with a meal. Follow the directions for each product and keep a consistent routine so it fits better into your day to day.

How long do I need to take them for?

The duration depends on the product and the goal. Consistency is usually important in supplement routines, but it is best to follow the specific recommendation for each product and review how your needs change over time.

What happens if I miss a dose?

If you forget to take your Jellys one day, pick your routine back up following the product's usual directions. Do not take a double dose to make up for it.

Can I take them with food?

It depends on the product. Some formulas can be taken with food and others have more specific directions. Check the directions for use of each product to add it to your routine correctly.

Can children take Jelly Pills?

Jelly Pills has a Kids range designed for children. The minimum age, dose and conditions of use may vary by product, so always check the page for each children's product and consult a healthcare professional if you have any questions.

Can I take Jelly Pills during pregnancy?

During pregnancy, breastfeeding or while trying to conceive, consult a healthcare professional before taking any supplement. It is not advisable to start a new routine without first assessing your specific situation.

Can I take them while breastfeeding?

While breastfeeding, consult a healthcare professional before taking any supplement, especially if it contains functional actives, vitamins, minerals or botanical ingredients.

Are they suitable for older people?

Older people may have nutritional needs, medication or pre-existing conditions that should be assessed before taking supplements. It is advisable to consult a healthcare professional before starting a new routine.

Can someone with allergies or intolerances take them?

If you have allergies or intolerances, always check the composition, label and warnings for the specific product. If you have a significant sensitivity, write to us or consult a healthcare professional before taking it.

How long will my order take to arrive?

On the Spanish mainland there are several shipping options, such as Correos 48/72h, Correos Express 24/48h and MRW 24h. If you place your order on a working day before 13:00h, it may arrive the next working day depending on the method chosen. If you order later, at the weekend or on a public holiday, delivery may take longer because the order is processed the next working day.

How much does shipping cost?

Rates depend on the area and the shipping method. On the Spanish mainland you can choose between Basic, Standard and Premium options, with approximate delivery times of 48/72 h, 24/48 h or 24 h depending on the carrier. The Balearic Islands, the Canary Islands, Ceuta, Melilla and international shipping within the EU have specific conditions, which are shown during checkout.

What is the minimum order for free shipping?

Free shipping may depend on the delivery area and the current promotion. You will see the up-to-date threshold during checkout, before you complete your order.

How can I track my order?

When your order ships, you will receive a shipping confirmation by email or SMS from the logistics company. That message includes the information you need to check the status of the shipment and the estimated delivery date.

What happens if I am not in when my order is delivered?

The carrier makes a first delivery attempt at the address provided. If they cannot deliver the order, they will try to arrange a second delivery. If that is not completed either, the order may be held at the local depot for collection. If there are problems contacting the carrier or locating the shipment, write to us at hello@jellypills.com.

Can I collect my order from a pickup point?

Yes. During checkout you can choose from the delivery options available for your area, including carriers or pickup points where available. You will receive tracking information and a confirmation when your order is ready to collect.

Can I return my order?

Yes. You can request a return within the period stated in the terms of purchase, provided the product meets the return requirements: in good condition, unused, in its original packaging and with proof of purchase where applicable.

Who pays for return shipping?

If the return is not due to a product defect, an error in the order or an issue attributable to shipping, the return costs may be borne by the customer. The amount is stated in the current returns policy.

How are refunds made?

When Jelly Pills receives the returned products, it checks that everything is correct and confirms the refund. The amount is refunded using the same payment method used for the purchase, and no fees are charged for the refund.

How does the subscription work?

The subscription lets you receive products on a recurring basis and save on regular purchases where the option is available. The specific conditions, such as discount, frequency, changes or cancellation, are shown on the product page itself or during the subscription process.

How can I contact Jelly Pills?

You can contact Jelly Pills by writing to hello@jellypills.com or using the contact form. Customer service hours are Monday to Friday from 9:30 to 13:30 and from 15:00 to 17:00.

Is there phone support?

The main support channels are email at hello@jellypills.com and the contact form. If you need to include additional information about an order, add the order number so the team can find it more quickly.

Where can I get help with a question that is not listed here?

If your question is not answered on this page, write to us at hello@jellypills.com with your question, your order number if you have already made a purchase, and the product you need help with.