PRIVACY POLICY

PRIVACY POLICY

Jelly Pills is committed to protecting its customers' privacy. Please take the time to read this document, where we explain what information we collect about you, how we use it and what your rights are.

Data controller

• Owner: ROPACO DISTRIBUTORS SL
• Tax ID (CIF): B01898451
• Address: C/ Riu Brugent, 2D – 43850 Cambrils (Tarragona), Spain
• Contact email: hello@jellypills.com
• Phone: +34 699 140 762

What personal data do we collect?

We collect your personal data when you use our Website or when you provide it to us directly. This data includes:

• The information you provide when you use our Website (for example, your name, contact details, gender, product reviews and any information you add to your account profile).
• Transaction and billing information if you make purchases with us or use our Website (for example, credit or debit card details and delivery details).
• Records of your interactions with us (e.g. if you contact our customer service team or interact with us via social media).
• The information you provide when you enter a competition or survey.
• Information collected automatically using cookies and other tracking technologies (e.g. which pages you have visited and whether you have clicked on a link in one of our emails). We may also collect information about the device used to access our Website.
• Other data provided to our Website; for example, we may access your location if you give us your consent.

If you shop in our online store, we may combine the information you provide in the store (e.g. if you make a purchase or join our mailing list) with the information above.

What do we use this personal data for?

Depending on how you use our Website, your interactions and the permissions you give us, the purposes for which we collect your personal data include:

• To complete your order and maintain your online account.
• To manage and respond to any enquiry or complaint you make to our customer service team.
• To personalise the Website and show you the content we think will interest you most, based on your account information, purchase history and browsing activity.
• To improve and maintain the Website and monitor its use.
• For market research, e.g. we may contact you to ask for your opinions or feedback on our products.
• To send you marketing communications and show you personalised advertising, if we have your consent or are permitted to do so.
• For security reasons, to prevent and investigate fraud and, if necessary, to protect ourselves and third parties.
• To comply with our legal and regulatory obligations.

We rely on the following legal bases under data protection law to process your personal data:

• Data may be processed where necessary for the performance of a contract, or before entering into a contract (e.g. when you have made a purchase with us, we use your personal information to process the payment and fulfil your order).
• Because we have obtained your consent (for example, when you contact us with an enquiry, when you add optional information to your account profile, or if you agree to receive our communications).
• Because our legitimate interests as an e-commerce provider are to maintain and promote our services. We try to get as close as possible to our customers in order to offer the best products and the best customer experience. We use your information to tailor our Website and make it more interesting and relevant with regard to the products and offers we provide.

Marketing

We love communicating with our customers and, in line with your preferences, we may use your personal data to send you marketing communications by email, phone or post. Some of these messages may be tailored to your browsing or purchase history and any information we hold about you.

You may also see our adverts on third-party websites, including social media. These adverts are tailored through the use of cookies (which track your web activity and allow us to show adverts to customers who have visited our Website). The adverts you see on social media are there because we have engaged the social network to show adverts to our customers or to users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you do not wish to see personalised adverts, you can change the cookie and privacy settings in your browser and on third-party websites.

Cookies

This website uses its own and third-party cookies for technical, analytical and advertising purposes. You can accept, reject or configure their use at any time from the cookie settings panel available on the website, as well as from your browser's privacy options.

Who do we share this personal information with?

We share our customers' personal data with third parties in the following circumstances:

• With other companies in our group, if necessary for the operation of the Website.
• With our suppliers and service providers, e.g. payment processors and delivery companies.
• With our advisers and legal counsel.
• With third parties involved in fraud prevention and detection.
• With law enforcement or other government authorities, e.g. to report fraud or in response to a legal request.

If we sell any business assets, our customers' personal data may be disclosed to a potential buyer. In this case, we will do our best to ensure that the buyer complies with the terms of this Privacy Policy.

If we have your consent or it is legally permitted.

Storage and retention

We use service providers around the world. As a result, your personal data may be processed in countries outside Europe, where you may have fewer legal rights over your data than under local laws. If we transfer personal data outside the European Economic Area, as required by applicable law, we ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU standard contractual clauses. Please contact us if you would like more information about these safeguards.

We keep your personal data for as long as necessary for the purposes set out above, so this period will vary depending on your interactions with us. For example, if you made a purchase with us, we will keep a record of your purchase for the period necessary for billing, tax and warranty purposes. We may also keep a record of messages (e.g. if you have made a complaint about a product) for as long as necessary to protect ourselves from a legal claim. When we no longer need to keep your information, it will be deleted.

Your rights

The USER may exercise the following rights at any time:

• Access: find out what personal data we process about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: ask us to delete your data when it is no longer necessary for the purposes for which it was collected.
• Objection: object to the processing of your data for reasons relating to your particular situation.
• Restriction: ask us to suspend processing in certain cases.
• Portability: receive your data in a structured, commonly used format, or ask for it to be transferred to another controller.
• Withdrawal of consent: at any time, without affecting the lawfulness of processing carried out previously.

How to exercise them. By writing to hello@jellypills.com, stating the right you wish to exercise and attaching a copy of a document proving your identity. We will reply within a maximum of one month.

Complaint to the supervisory authority. If you consider that the processing of your data does not comply with the regulations, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Last updated: 11 August 2026